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Frequently asked questions:


For large orders, alternative shipping requests or international orders please contact


What is your return policy?


We do not offer refunds or exchanges on used pillows. The Shape of Sleep is a personal care product and cannot be resold after use. Please purchase your pillow with the recommendation and guidance of a physician and select your size carefully.


Can I pick up my order?


No. All orders made through the online store are shipped via Canada Post. It is the most affordable shipping option. 


Can I order a pillow that is softer/firmer?


Currently the Shape of Sleep is only offered in the regular firmness developed by Dr. Smythe.


Did you receive my order?


Orders are processed via PayPal. Once your payment is processed, confirmation of your order will be sent automatically by PayPal.


Has my order shipped?


Confirmation that your order has shipped will be sent automatically by PayPal once your shipping label is generated. We usually ship all orders on the weekend and ship regular parcell which takes 1-7 days in Canada and 4-7 in the United States. The confirmation will include tracking information. 

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